Lifetime Stainfree Guarantee
If you’ve explored our Stainfree carpets, you’re likely familiar with the peace of mind that comes with our
Lifetime Stainfree Guarantee. One of our most popular ranges combines practical comfort with a sophisticated colour palette, offering a timeless and durable option for your home. The Stainfree range in Ice Dance is a classic, resilient choice that perfectly balances style and functionality.
Whether you’re still considering your purchase or have already made it, here’s everything you need to know about the
Stainfree Guarantee and how it works for you.
What exactly do you get?
We all experience those unavoidable “oops” moments – a drink spilled, food dropped – accidents happen. Thankfully, there’s no need to stress, as our carpets are built to withstand most common food and drink spills. The
Stainfree Guarantee is the original and still the best solution to keeping your carpet fresh, clean, and free from stains.
This guarantee isn’t just for our Stainfree collections – our luxurious ranges are also covered. These carpets are specially engineered with a unique fibre structure that resists stains, preventing spills from soaking in and allowing for quick and easy cleaning.
With this guarantee, you can trust that your carpet will remain pristine and showroom-fresh throughout its entire life, and the best part? It’s
completely FREE.
What does the guarantee cover?
Our
Stainfree Guarantee covers a wide range of household stains, including:
- Baked Beans
- Butter
- Chocolate
- Coffee
- Grease
- Ice Cream
- Ketchup
- Red & White Wine
- Tomato Sauce
- Dried-in Stains
In the unlikely event that a stain cannot be removed by professional cleaners, we’ll replace your carpet – at no additional cost.
This guarantee is available for any carpet purchased and fitted in the UK, Channel Islands, or Southern Ireland. However, there are a few exclusions:
- Pigment stains
- Discolouration or fading over time
- Chemical stains from non-recommended cleaning products
- Staining caused by neglect or improper care
What steps should you take?
While our carpets are designed for easy maintenance, proper care is key to ensuring your carpet remains in top condition. Here are a few essential tips:
- Vacuum regularly to prevent dirt build-up and maintain the pile.
- Clean spills immediately to prevent staining.
- Have your carpets professionally cleaned at least once every two years.
It’s also important to follow the right cleaning methods for any spills or stains to keep your carpet in great shape and ensure the guarantee remains valid for its full lifespan.
For more guidance on cleaning, check out our blog for expert tips.
Rest assured, our carpets are made to be both comfortable and hassle-free, so you can enjoy your home without worrying about stains. With a
Stainfree Guaranteed carpet, you can live stress-free and enjoy your floors for years to come.
